Below are the conditions outlined in our terms of sale.
We reserve the right to update these Terms from time to time at our discretion. If we do so, the updated version will be effective as soon as it is accessible. We recommend that you review these Terms before every purchase that you make.
We try to display images of our products, including the colours of our product packaging, accurately on the Site. However, the actual packaging and colours displayed on the Site may differ from those of the product on delivery.
All products are subject to availability. We will inform you as soon as possible if the product you have ordered is not available and we may offer an alternative product of equal or higher quality and value or provide a refund for sums paid.
You may only purchase products from this Site if you are purchasing as a consumer. If you are a business and you wish to purchase products, you can contact us on email@example.com.
Price, Payment and Delivery
You must make sure that all information you provide to us, including email and delivery address is accurate. We will not refund you or deliver a replacement product if we have delivered the product to the address you provided to us – even if you have not given us your correct address.
You agree that the delivery agent will not ask to see any form of ID and will not confirm that the person accepting delivery is the person who ordered the product. It is your responsibility to ensure that you or a person you have authorised accepts delivery of the product.
We must receive payment of the whole of the price for the product that you order and the delivery cost before your order can be accepted. We accept payment by credit or debit card. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in the order form. Our acceptance of your order brings into existence a legally binding contract between us.
The prices payable for products and the costs of delivery are set out on the Site. We reserve the right to change the prices and costs of delivery at any time.
We will use all reasonable endeavours to deliver in accordance with the delivery timescale you select. If we are unable to deliver the goods within 30 days, we shall contact you, cancel your order and refund all sums paid.
Delivery will be to the inside of the doorstep of the property at the address. If you or the person accepting deliver, asks for the product to be taken elsewhere in the property then you agree that, to the extent permitted by law, we and our delivery agents exclude all liability for any damage to fixtures, fittings or to the structure of the property.
Products for delivery overseas may be subject to additional charges such as import duties and taxes, which are levied once the products reach the specified destination. We have no control over these charges and cannot predict what they may be. You are responsible for such charges and so we recommend that you contact the local customs office for further information as to the amount of such charges (if any). Please also note that products for delivery overseas may be opened and inspected by customs authorities.
Cancellation and Returns
We want you to be happy with your products, You can notify us by email to firstname.lastname@example.org clearly stating the following: your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address.
Returned goods should be unused, in a saleable condition with all seals intact and in their original packaging with all labels still attached. Please ensure you do not affix labels or tape to the product packaging, only the external shipping packaging. Dr. Dünner AG is entitled to refuse the return or deduct from a refund any diminution of value as a result of the product not being in the above condition.
We will refund any sums paid for the products returned and, if you return the whole (not part) of the order, we will refund the delivery costs you paid up to the price of standard delivery. We will refund you to your original payment method.
The provisions of this section do not affect your statutory rights. If the product we deliver is not what you ordered or is damaged or defective, please let us know and in accordance with the Consumer Rights Act 2015 we will either (a) replace any product that is damaged or defective; or (b) refund to you the amount paid by you for the product in question.
Cancellation by us
We reserve the right to cancel the contract between us if (a) we have reason to believe that you are not purchasing the products as a consumer; (b) we have insufficient stock to deliver the products you have ordered; (c) we do not deliver to your area; or (d) one or more of the products you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers. If we do cancel your contract we will notify you by e-mail and will refund you all sums paid within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
If you completed one of our sample feedback cards in store we will have asked you to tick a permissions box. By ticking this box you have given us permission to use your product review on our website and within marketing materials. This will include your first name. Your review will be on the website and within marketing materials for the foreseeable future, unless you get in contact with email@example.com and request otherwise.
If you provided your email address on the sample review cards we will have asked you to tick a second permissions box. By ticking this box you are giving us permission to add your name and email address to our email database and opting in to receive communication from us via email. If at any point you decide to no longer receive emails from us, you can click the opt-out link in any of the emails you receive. You will automatically be removed from our database and we will not contact you again.